A few months ago I started getting a bunch of junk Spam messages. All the messages had the same subject line. Thinking that the emails were hocking cheap Ritalin, I left them in my Spam filter and continued with my daily tasks. Besides, my ADHD was under control with my five Starbucks lattes-a-day personal remedy. Within seconds, I totally forgot about the Spam messages.
When I was doing my up my Christmas list a few weeks later, I got to my Dad�s name and thought, �Dad is pushing eighty, I wonder if he might like some Viagra as a stocking stuffer?� I suddenly remembered all those Ritalin emails. Maybe the online drug shops had a whole variety of pharmaceuticals other than Ritalin, and I could get a great deal on my Dad�s Viagra.
I went back to my Spam filter and searched for all the messages with that same subject line. They weren�t hard to find, the subject was only one word �
�Whoops!�
But there was no Viagra to be found. No Ritalin for that matter either. What a rip! Now what would I get my Dad for Christmas?
To make matters even worse, I realized all those Spam emails with the �Whoops!� subject line weren�t Spam at all. They were a whack of messages from a whole bunch of email lists I actually subscribe to. It seems a �Whoops!� message is a legitimate message that really means,
�I made a mistake, check within for details.�
All my �Whoops!� email messages detailed URLs that had been mistyped, web addresses that had been moved, wrong dates, wrong product prices, incorrect phone numbers and a whole variety of other issues all covered under the subject line -- �Whoops!�
I even had one message that had �Double Whoops!� as a subject line since this was the second email message from the same company in a two-day time period that was riddled with errors.
I don�t know if �Whoops!� is the greatest way to admit you made an error. How many people even have �Whoops!� in their active vocabulary? I wonder what else might be a more effective email newsletter subject line when a mistake has been made?
- "Whoopsy daisy" -- No, too, childish.
- "My parents are cousins, I can�t help it!" -- No, too personal.
- �Gall darn it, dagnamit, another error!� -- No, your subscribers will think you need a few sessions of anger therapy.
- �Sorry, I am too cheap to get an editor� -- No, that is what your subscribers will think, but it probably isn�t the greatest option for your subject line.
Maybe:
*Sincerest apologies, URL error in [insert newsletter name here]
*Sorry to have wasted your time, telephone number error
*We will try harder next time, pricing error in [insert newsletter name here]
I asked a few business associates what they thought of the �Whoops!� subject line. They all agreed it sounded like someone attempting to be �down home� and trying to appear like a bumbling friend instead of a business who is having some difficulty with the e-newsletter editing process.
I guess the lesson here is to just admit you made an error and not try to cover it up with a �Gee wilickers, I think I just might be a moron� type subject line.
None of this gets me my Dad�s Viagra, but it has lessened the load on my over-worked Spam software. I have set the software to rescue all �Whoops!� email marketing messages and put them in the Deleted box where they belong.
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Copyright Joan Pasay - 2005