Giving great customer service at a low-cost hair cut place is not easy these days. Consider if you will the average family with unruly kids or Hispanic families with lots of kids and many with broken English. Consider the number of people with hair lice or who have questionable hygiene and all those with ADHD who will not sit still, while you are trying like heck to balance out their side burns or work around their cowlicks.
It is just not easy these days dealing with the customers coming thru a low cut hair cut place. And then there are those folks who want a special designer haircut for $12 and cannot be satisfied no matter what you do. As if that was not enough the competition in that sector with all the franchises and other shops makes it tough to make a strong showing on the P & L each month and it is not as if the triple net lease property manager cares if you are making money or not.
Of course the key to return customers and cash flow starts with your ability to deal with all these customers. If you can work to make these customers happy you will end up with the lions share of the business in the area. This makes customer service your top priority so next time you want to tell one of your hard to deal with customers where to go or where to stick it. Well, just remember this article and kill them with kindness. You will be glad you did.
"Lance Winslow" - Online WorldThinkTank.net/wttbbs/ Think Tank forum board. If you have innovative thoughts and unique perspectives, come think with Lance in the Online Think Tank and solve the problems of the World; WorldThinkTank.net WorldThinkTank.net/